Return and Refund Policy

1. Return Eligibility

We want you to be completely satisfied with your Eliten purchase. You may return a product if it meets the following criteria:

• The product is defective or damaged upon delivery.
• The wrong product was received.
• The product is in its original packaging with all accessories and manuals.
• The return is initiated within 7 days of delivery.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Products that show signs of misuse or physical damage caused by the customer.
• Products with missing serial numbers or tampered warranty seals.
• Consumable parts that have been used.

3. Return Process

To initiate a return, please contact our support team at support@eliten.in or call +91 (Your Phone Number). Provide your order number and details of the issue. Once your return request is approved, we will arrange for a pickup of the product.

4. Inspection and Approval

Upon receiving the returned product, our team will inspect it to verify the reported issue and its condition. We will notify you of the approval or rejection of your return within 3-5 business days of receipt.

5. Refunds

If your return is approved, we will initiate a refund to your original payment method. The refund processing time may vary depending on your bank or payment provider, typically taking 5-7 business days.

6. Replacements

If you prefer a replacement for a defective or damaged product, please let us know when initiating the return. Replacements are subject to product availability.

7. Return Shipping Costs

For returns due to defects, damage, or wrong items, Eliten Appliances will bear the return shipping costs. For all other returns, the customer may be responsible for shipping charges.

8. Contact Information

For any return or refund-related inquiries, please contact us at:

Email: support@eliten.in
Phone: +91 (Your Phone Number)